Remote support · end-to-end encrypted Licence – pay what you think
diecloud.at Remote support

Remote support – secure and straightforward

The customer starts the small program and tells you their ID, and the supporter connects – with the program or directly in the browser. Screen, input and files are transmitted with end-to-end encryption; no ports need to be opened.

Download the program Remote control in the browser
On the left, a supporter with a headset in front of two screens; on the right, a user at their workstation – separated by a paper tear.
Two sides, one session: you see the screen, the other person stays in control.

Download programs and guides

The customer starts the program for their system and tells you their 9-digit ID. For unattended access it can be installed as a service – on Windows and Linux alike.

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Security

End-to-end encrypted

Screen, input, files and chat are encrypted with AES-256 between your browser and the remote computer – our server only relays the connection and cannot read anything.

Verified devices

Every remote computer identifies itself with its own device key. Your browser remembers it on the first connection and warns you as soon as it changes.

Supporter certificates

Optionally, your company issues supporter certificates. Remote computers can then be set to admit only supporters with a valid certificate.

All security measures in detail →

Questions and answers

What is DcRemoteAssistance?

DieCloud's remote support: a supporter sees and controls the screen of another computer – in the browser or with the program for Windows, Linux and Android. Screen, input, files and chat are transmitted with end-to-end encryption.

Do I need to install anything?

Not as a supporter: the web version runs in the browser, with no installation and no sign-in. The computer being supported runs the small program – it starts without administrator rights. It only needs to be installed as a service for permanent availability.

How much does the remote support cost?

Pay what you think: the software is fully functional with no usage limits, and you pay what it is worth to you. You can request a licence key at lizenz.diecloud.at.

How secure is the connection?

Every session is end-to-end encrypted (ECDH P-256, AES-256-GCM); the server only relays and cannot read anything. A security code shows both sides that nobody is listening in between, and each computer identifies itself with its own device key.

Which systems are supported?

Windows 10/11 and Windows Server 2019 or later, Linux on x86-64 with an X11 session (the console under Wayland) and Android 9 or later. As a supporter, all you need is an up-to-date browser.

How do I reach a computer that nobody is sitting at?

Install the program as a service and set a password for unattended access. You can then connect with ID and password without confirmation – including at the sign-in screen, during User Account Control prompts and after a restart.

Can I run my own server?

Yes. The relay server runs under IIS, as a Windows service or on Linux with systemd and nginx; the instructions are in the document “DcRemoteAssistance – Server”. In the programs you then simply enter your own address.

What data does the server see?

Only which ID is connected to which ID, plus the time and IP address for the session log. The content is encrypted; a profile's address book is also stored on the server in encrypted form only.

Licence – pay what you think

DieCloud's remote support is free to use. If it helps you, pay what it is worth to you.

Get a licence